Anyone who has a frailty or an illness, an accident or an operation knows that it takes time to bounce back. And where better to bounce? Home! Studies prove that patients fare better in a familiar environment, and what is more familiar than home? Selling or marketing home care, is really just educating and explaining about it, how it can be used, who pays for it, and the benefits it brings to those who partake of the services.
That is the easy part about marketing home care. The hard part is getting heard above the noise, getting found on the internet, having someone call and experience a great, informational and helpful call about the problem being experienced. The psychology behind marketing home care is really about being where those searching for answers will find your agency. But, don’t a variety of people go about finding the answers in a variety of ways? YES! However, with a good strategy, and a good integration of marketing efforts, the coverage for places where people are looking can be accomplished.
SEO is front and center for any strategy to get found where people are looking. For, no matter the age, the economic group, location, using the internet to find answers to problems is a growing trend. That trend is replacing any traditional source, and, that trend is getting stronger. The Internet is getting stronger as well. Social media engagement is indexed for search engines. Reviews of services are proliferating. Media all have a presence on the Internet and in social media In short, there are many ways that information can be used, can be spread across channels, and can help someone looking for services to find what they need.
At the heart of this is a solid strategy that works towards getting your services showcased across multiple channels so that your agency will be found when someone looking for care is seeking answers.
At the heart of this is a good website. corecubed was recently recognized as a top web design firm in Louisville. however, it is more than just the design of a website that makes is one of the stops along the continuum of getting found when people are searching for answers for home care. It is how the site is designed: is it clean, easy to navigate, easy to inquiry about service, HIPAA compliant? Are the terms used those that a user would find understandable and are those terms what a user, a user without knowledge of the industry, would enter into a search engine?
The recent Home Care Pulse 2014 Private Duty Benchmarking Study ranked SEO as the #1 method that agencies say they get referrals. This means that the results from a strategy to be found are working. SEO, however, is changing, and it is changing rapidly. Join us for a free webinar on June 11th to find out what your agency can do to get found, and how you can start a strategy that uses SEO as one of the guides as to how y our agency should go to market.
corecubed has been focusing on getting home care agencies recognized in a crowded market since 1998. We know home care. We know how to get found. It is up to your agency to have a good inquiry process in place, perform a good in-home assessment and make the right match between caregiver and client.
Call us at corecubed, email us, or go online and submit an inquiry. You will be glad you did.
Ever wonder if data can prove that marketing works? Well, wonder no more, as the 2014 Private Duty Home Care Benchmarking Report has the data to prove that good marketing works. Not only is SEO listed as the #1 way that consumers find agencies, but the top 5 reasons consumers choose a home care company lists reputation as #1. And, how does an agency get a good reputation? By providing good service, yes, but, also by telling others about it! And, that is what is at the heart of marketing- telling others about it.
Exuding quality from service provision to all the agency does is the key to a good reputation. And, telling others about it means constantly reaffirming the quality service provided by the agency. In 2007, corecubed created an ongoing marketing program that we call MOST. It is specific to the home care industry, and the agencies that use it experience growth from a variety of reasons. The main one, is that, you can have the best service in the world, but, if you do not tell others about it, then you are missing out on growth, good reputation, and the opportunities afforded by marketing directly to the consumer who is looking for home care.
A reputation is built on branding. Branding is more than just a logo and a tagline, it is how the consumer perceives the agency. And, that perception is a long and consistent communication effort that has one goal in mind: get your agency top of mind and make that image and feeling one of quality, helpfulness, and service extraordinaire. Actually, the other top ways that consumers choose home care can also directly relate to marketing. Referrals from family and friends occur because of good service, but they also occur because you are asking them to make those referrals. That ask can come in many forms, but ongoing communication that reminds them to tell others will increase the likelihood that they do actually do that.
Take a good look at our MOST Program. Watch the video. Take a look at some of the materials we provide. Listen to satisfied agency owners who would not even think of going elsewhere for their marketing needs. Those are the successful ones, and the ones that do, in fact, have a good reputation, are recommended by family and friends, have a good referral source referral campaign in place, and implement ongoing, monthly strategic marketing to consumers.
The results are finally in! The 2014 Private Duty Benchmarking Study is out, and the #1 consumer marketing source is SEO. It is no secret to us here at corecubed as we have known for years that people seeking home care are looking on the internet. Also, it has been a longstanding practice to keep ahead of the game for our clients. It all starts with a good website design, but that is just the start. The real work comes in consistently adding relevant content, being active on social media, blogging, and engaging with others in the industry.
We also have a secret ingredient, in case you are inteersted. We created our MOST Program in 2007 because we knew how a home care agency should go to market, but, as marketers, we also knew that to do what was necessary it would cost too much. So, we responded by developing a turn key drip marketing program, and we have expanded that program greatly since its inception. It is geographically limited, meaning that we do not offer more than an area can safely use. We do not want referral sources to get the same material from competing agencies.
Today we are holding a webinar to showcase the MOST Program, and, how fortunate for us, that those clients who use the program, all have websites that rank high on search engines because they have consistently used relevant content, been engaging with clients, adult children and referral sources, and keep their information current and recent!
Want to sign up for Marketing Home Care You Have to See to Believe? You will find this, and other valuable information on how to go to market for your home care agency on corecubed‘s main site, or on our MOST for Your Marketing site. Won’t you join us and start on the path to becoming a great home care agency?
Part 2 of my report on the Health Enterprises Network presentation last week is a focus on, if you can imagine it, perhaps telehealth can do it. Rob Sprang has been the director of Kentucky TeleCare at the University of Kentucky Chandler Medical Center since 1996, and program manager of the Kentucky TeleHealth Network (KTHN). It is under his leadership that the issue of blindness from untreated diabetic retinopathy has been tackled in rural Kentucky Counties. The amazing thing is that the technology is now available, affordable and in use. If detected early enough, diabetic retinopathy does not have to lead to blindness. 50% of diabetics in rural Kentucky do not consult a physician, even though diabetic, and even though a screening would prevent blindness. Bringing the doctor to those folks will make a difference, not only in their lives, but in the lives of their caregivers and in the utilization of the system.
Sprang serves on the board of CTeL Innovations as well, and is active in trying to remove obstacles to using telehealth in our reformed healthcare delivery system. Since our current medical system and licensure are location specific, the addition of telehealth causes issues. One obstacle to overcome is credentialing, and credentialing by proxy is the preferred solution. It is only through perseverance and a focus on the value that telehealth brings that these obstacles will be overcome and telehealth will become a viable component of our system.
Funding is always an issue. Our health care system is so based on reimbursement that many services are based on reimbursement, not what the patient needs. We walk a fine line between serving the populations’ health needs, and getting reimbursed to provide services. Utilizing telehealth in a variety of settings is a disruptive technology that will change how health care is delivered, the reach of specialists, and the outcomes for patients who need ongoing monitoring, or have a disease that requires a medical professional to make decisions to care on a sporadic basis.
Moral to this post is, think about telehealth as just another option to put on the table to expand our scarce human resources as we start to see the numbers from the age wave climbing, and as services become more scarce.
Louisville is the world leader in lifelong wellness and aging care. So, it should be no surprise that the Health Enterprises Network here is active and engaged. On Friday May, 10th, the topic was eHealth, and the setting as well as the information is noteworthy. Harshaw Trane hosted the event, and we were connected to DC via video on one of the devices that Trinity Video supplies for telemedicine. Funny thing is that the same event could have been held with a tablet, but as John Jennings from Trinity said, “Folks want to see something that looks medical.” And, the TV monitor on top of the remote stand, did, in fact, look medical.
Tom Morris from the Health and Human Services in DC spoke remotely via video, discussing the origins of funding for telehealth (1997 for Medicare), and the impact that the mandate for rural coverage with telehealth is having on funding for coverage. An additional benefit is that someone needs to manage and work with the technology, so there is additional education in technology for those rural areas to be able to help themselves use the technology. Morris indicated there is a strong federal telehealth partnership. Much of the new interest has been since the White House Rural Council was created in 2011 with a goal to better serve rural communities.
Morris said there have been more Washington briefings in this last year than the 10 previous years, and that the told of telehealth is evolving in health care environments. As a follow-up to these comments and insights, from Home Health Care news on Friday as well, reporting that the home health tech market is projected to reach $5.8 billion by 2018, which is really doubling revenues in 4 years. A lot of this growth is simply growth of technology, but it is also growth that is aiimed at reaching the Triple Aim goals of CMS, which is better patient care, better health coverage, and reduced costs.
Companies like Advanced TeleHealth Solutions and AXXESS are both taking advantage of the value added component that the industry wants to add. Advanced Telehealth Solutions offers outsouced telehealth through a call center that is in the process of being URAC certified. AXXESS provides mobile enabled business management and scheduling software for the Medicare certified market. In both instances, these businesses are ahead of the curve, and are levering technology as a way to make the patient experience better, to reduce costs to providers as well as the system, and are enabling more people to be served in the preferred health care setting – the patient’s home.
Today I attended a workshop on technology around the engagement online. What I see from my vantage point as a thought leader in the home care industry, is that bringing value to those we serve and care for at home, means better communication, better processes, better reporting, better access, and the home health care industry as well as the private pay home care industry are really just in the beginning of the disruption that changes in technology allow. Fasten your seat belts. if you are not already on board with adding the best technology to your business, the voyage is happening rapidly.
Join the conversation and the movement. Want to have a discussion on how to best prepare for the future incorporating what is new? Give us a shout at corecubed. We will gladly engage.