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Visit the family of corecubed websites for homecare marketing products and services

Apr 6 2015

A Senior by Any Other Name….

Posted by Merrily Orsini

Since Boomers are becoming Seniors...How do we market?

Ex-Hippie Boomers Turn Senior! WHAT???

Mention Woodstock, the Beatles, and free love to Boomers, and you might just put a smile on some faces. I know I have fond memories of the 70’s. But call me a senior citizen and you might as well incite a campus protest instead.

Marketers are finding that many Boomers protest the idea that they are now part of the senior ranks, despite what it says on our driver’s license. Ditto for the elderly moniker. That’s reserved for the weak and frail. And, despite the fact we’ve been receiving AARP’s membership notice in the mail since we were 55, many Boomers are not retired nor even want to be, so you can’t count on using the word “retired” to refer to us either.

After a 2010 headline and story in the Omaha World Herald read “Baby Boomers Cringe at ‘Senior’ Label,” the Immanuel Senior Living Communities in Omaha actually changed their name to Immanuel Communities. You may not need to go that far, but you do have to target Boomers in a different way, and brand your website and marketing materials so that Boomers searching for homecare find something that caters to them, not just those “seniors” they don’t consider themselves to be just yet. The targeted age, by the way, for adult children searching for home care for parents is 45-65. And, as we live longer, and stay healthier longer, that target will rise. A friend’s 73 year old wife died this past week, and, in the obituary it noted that she was survived by her mother. I wondered if she had searched for home care for her mother or if her mother had searched for home care for her.

For those of you in the homecare business, our clients can be the seniors themselves, referral sources, and/or adult children/caregivers. In the next decade, Boomers, however they view themselves, will increasingly make up the direct patient-client and the adult children/caregivers side.

Let’s look at the numbers: Boomers, those 78 million Americans born between 1946 and 1964, have been turning 65 at a rate of 8,000-10,000 a day since 2011. By 2025, they will help swell the senior population to 72 million, a staggering number. And, actually, that number continues to swell, as each year we are adding 1/3 or so a year to life expectancy. And, as we get healthier as a population, we will live longer.

Age is simply not the factor used in determining the need for home care services. While most Americans won’t require these services until advanced age that brings frailty, usually around age 80 and beyond, it is frailty, not age, that is the primary factor in determining when someone needs home care services. Dementia, cancer, heart disease can and do all occur at younger ages. And chronic diseases, such as Diabetes, are taking their toll on younger and younger populations.

So what language should you use to market to your clients? First you need to know your targets, and that they are varied. If you are trying to reach the older boomer audience, how does that self-identification of Boomer, senior, or something else, affect how you reach out to them? How does not identifying with the senior ranks, in the case of Boomers who fall in this category, affect how you design and position your website and other social media outreach?

The New Old Age blog in the New York Times had a great piece on this very topic a few years ago. In “’Elderly’ No More, author Judith Graham discusses the tightrope marketers need to walk when it comes to relating to this new market. The experts she interviewed said to focus on lifestyle and aspirations and end results rather than assigning a name to this demographic.
That’s where corecubed comes in, and what we do best. Ever wonder why when you do an online search on a topic, say homecare, the same websites show up at the top? That’s the power of search engine optimization, or SEO. Our experts at corecubed can assist in designing your website to meet the needs and expectations of search engines so that your business rises to the top of search pages. We can help attract Boomers and seniors simultaneously.

So if a Boomer wants to find a great homecare agency that caters to them, we can offer SEO that’s natural. Organic SEO is not as simple as waving a magic wand and being done with it; rather, SEO is an effort that requires ongoing maintenance. So instead of protesting that your business isn’t right for them, they’re more likely to hear what you have to say. Peace out, man.

Mar 31 2015

Meme-orable and Other Remarkable Marketing

Posted by Merrily Orsini

Brand matters!

Keep your brand pure

You may know George Takei as Hikaru Sulu, the helmsman of the USS Enterprise in the TV series Star Trek. But these days the 77-year-old actor is better known for his Internet memes that often go viral. Through his memes, also known as image macros, Takei has launched a second career as an online personality. And, whether or not you like or are offended by his message, the viral nature of his memes is indisputable. And, he has become sort of a spokesperson for his cause, and mostly because of the viral nature and popularity of his memes.

If you feel like you’re lost in deep space, let me backtrack a bit. Memes are those static images you see in a Facebook post, or on Twitter, Pinterest, and other social media channels, with writing on top of them, commenting on, poking fun at, or reinforcing the image.
You probably know Grumpy Cat? Well, that started out as a meme on Reddit. And while initial reports that the sourpuss earned $100 million in two years has been discounted, the famous feline definitely made her owner some serious cash through viral branding.

The Merriam-Webster Dictionary defines meme as “an idea, behavior, style or usage that spreads from person to person within a culture.”
When it comes to memes, and memorable marketing, any business can learn a lot from Takei and Grumpy Cat. At corecubed we know how to leverage online creativity to help build brand awareness for your homecare and aging services business.

Today, March 31 from 3p.m. to 4 p.m. EST, Marissa Snook, Managing Director of corecubed, and I will be presenting a webinar “Reputations Are Built By Memorable Communications” for the Homecare Association of America. If you’re not already an HCAOA member, I urge you to join now to gain access to all its valuable services, including the webinar at a reduced rate of $50. Non-members pay $150. Either way, you can still register for the webinar today. And, if you are not already a member, use this promo code to get $50 off your membership. “2015HCAOAcorecubed”

This corecubed presentation will cover: the qualities of “memorable for the right reasons” messaging; the importance of brand identity and personality in connecting and resonating with potential clients; understanding your target audience(s) and what messages speak best to each; why you have just seconds to capture attention; and the fundamental importance of education in home care marketing.

According to a recent article on the do’s and don’ts of memes and marketing in Business News Daily, marketing professionals like memes for four main reasons: they’re already viral; they’re easy to make; they’re incredibly shareable; and they make campaigns more relatable. However, the article’s author cautions that using memes inappropriately can backfire.
I agree. I’ve seen some memes go viral, in a bad way.

Great memes or image macros are like the line in the old Faberge Organics shampoo commercial of the 1980s, “It was so good, I told two friends, then they told two friends, and so on, and so on, and so on.” When you use memes, or any other creative online marketing tools, you want people to have a positive experience with and memory of what they’ve seen and read, so that they’ll pass along your company’s name, and so on, and so on, and so on.

At corecubed, we provide the full range of marketing communications, including memes and other creative tools. We develop collateral content, such as marketing infographics and monthly newsletters, across marketing channels that gets your homecare business noticed. In a good way.

Boldly go where even cats have gone before, and you should too.

Tap into our creative juices today by contacting one of our award-winning marketing, design or PR professionals. You can also call corecubed at 800.370.6580 x1 or 844.corecubed and a member of our team will assist you. And be sure to check out, and pass along, some of our inspirational memes on Pinterest


Mar 26 2015

Social Media Matters

Posted by Merrily Orsini

Funny, but inaccurate portrayal of Internet usage by seniors.

This is so NOT accurate! Tech usage is up for seniors.

Many homecare businesses don’t understand the importance of social media to their marketing efforts. Many don’t understand what social media really is at all??that it’s meant to be (well) social and not a constant sales pitch.

Putting yourself in charge of social media when you don’t know what you’re doing is like driving a Ferrari (stick shift) at the Indianapolis 500 when you are only used to taking public transit. Your efforts will crash and burn, and cost time and money in the process. Social media communication, like that iconic racing car, is best left up to the professionals.

The problem we at corecubed see when businesses try to handle social media themselves is that they confuse social media with self?promotion. They try to hammer home what they offer, but their attempts at social media never get the traction they hope for, and they don’t understand why. Social media matters. Doing it well matters even more.

Don’t just take my word that social media matters to your business. Ninety?two percent of marketers surveyed said social media is important for their business, and 97 percent said they use social media in their overall marketing strategy, according to a 2014 study by Adweek.

corecubed also knows what drives social media and its users. Strategic social media engages clients and referral sources. It brings customers to your website where they can learn more about what you do and what you offer. It can distinguish you in a cluttered field.

Not too long ago, seniors stayed away from the virtual world. No more. A 2014 survey by the Pew Research Center found 59 percent of seniors age 65 and older are now online. Overall, 86 percent of the adult population uses the Internet. The percentage of affluent and well?educated seniors who use the internet is even higher: Among those with an annual household income of $75,000 or more, 90 percent go online—that’s higher than the overall adult population!

Facebook seems to be the most popular social media channel among seniors, with 49 percent of seniors who go online using the site, according to a 2012 marketing report, Digital Seniors, by Forrester Research.
Unfortunately for both many businesses and their potential clients, the information superhighway can be awfully confusing and congested. That’s where social media comes in.

Social media channels, such as Facebook, YouTube, Instagram, and Twitter, provide an off ramp, if you will, for your audience to slow down, get some breathing space, and take in the scenery of what your homecare and aging services business can offer. It’s better than any billboard, because it doesn’t go by in a whir. Check out some examples of what corecubed has to offer in Facebook and YouTube.

Social media, if done well, stays with your audience. It gets them talking, or thinking, or sharing. It drives clients and referral sources to your website or business, rather than right by them.
Since I am here at the annual Aging in America conference, I am taking advantage of the American Society on Aging’s presentation focused on technology or social media. Driving Leads and Sales in the Longevity Marketplace focuses on “what innovative companies and entrepreneurs are doing to stand out, acquire customers and drive sales” using digital and social media.

If you didn’t have a chance to make this year’s conference, (and it has been a great one) think about attending one in the future. In the meantime, let corecubed help. Not only do we provide original written content to compliment social media, we extend its life. We repurpose original content in a variety of ways and take search engine optimization, SEO, into account. So, for example if a potential client Googles “homecare agency in X,Y,Z town,” your business has a better chance of being at the top of the results list. We use strategy. We use as many channels as possible. And it’s all focused on informing about issues that relate to homecare and aging care.

We handle all aspects of social media so you don’t have to get up to speed. Consider corecubed your autopilot button when it comes to managing social media for your business.

Mar 19 2015

The More You Know About Aging…

Posted by Merrily Orsini

Understanding aging is a must

Are you ready for the onslaught of elders?

If you are in the homecare, healthcare, and aging services field, consider this a public service announcement you can’t afford to ignore.

The more you know about aging—the related physical, spiritual, emotional, and financial issues—the better you can run your business and serve your clients. As we prepare for a growing number of Americans entering retirement age—those Baby Boomers will swell the ranks soon—we need to develop a broader understanding of the impact an aging society has on all businesses, products, and services.

And there’s no better place to learn about it all than at upcoming American Society of Aging’s 2015 Aging in America Conference in Chicago, March 23-27. I encourage you to make the time to attend, either this year, or to mark your calendar for next year’s conference. It’s not too late to register and you can register on site. You don’t have to be an ASA member to attend (though I encourage that, too) but members do receive a discounted rate.

Along with Sam Smith from AXXESS, I’ll present a session exploring some of these issues in depth and look at the future of home care in America and what we, as a nation, are doing about it or should be doing about it. I’m particularly excited about this year’s opening session featuring a presentation, “Maturity Re-imagined” presented by Ken Dychtwald, PhD, President and CEO, Age Wave and Chair-Elect, ASA Board of Directors.

Conferences such as these help our industry prepare for an aging and changing future. Even if you know how to run your homecare business now, do you know what you’ll need 5, 10, 20 years from now to be successful and to address the needs of those folks that may differ from your clients of today?

The ASA conference brings together top industry thought leaders to address these and other pertinent questions:
What problems are happening in our field today that we need to address?
What are the future trends that will affect our industry?
How can we take advantage of opportunities to best serve our clients?

I always find that even for those of us who keep abreast of these topics on a daily basis, there’s always something new to learn from not only the conference presentations themselves, but also from networking with other conference participants, sharing ideas and battle plans.
That’s why each year I attend numerous conferences in the aging care and related fields, and why you should, too.

Today’s seniors aren’t yesterday’s seniors and they won’t be tomorrow’s. The more you know and keep learning about aging and homecare services, the more you’ll be able to adapt to this dynamic demographic that continues to grow and change. Staying stagnant means becoming yesterday’s news.

Our experts at corecubed specialize in aging care marketing. We can help your homecare and aging services business stay current and at the forefront of our field. We can help identify and bridge your knowledge gaps and provide an action plan for addressing the issues your business faces now, and in the future. We can help you know more and do more. To learn more about our various marketing services, contact us today.

Public service announcement complete. Now back to your regularly scheduled programming.